Q: What is TrackMyForeclosures.com featuring BPO Assistant?

A: We are a web based system designed to allow you to track and complete BPO’s in a more efficient manner. Our webware was designed by Realtors, we started this project April 2009 and are proud to launch it after one year of extensive BETA testing by Realtors from Coast to Coast.

Q: How long does it take to install TrackMyForeclosures.com?

A: The installation of BPO Assistant is a two steps process. First we must set up your MLS to work on our webware, right after you sign up you will receive an email requesting additional information from you. Second we will set up a custom installation time. For this we will need access to the computer you wish to have the webware installed on. This set up time will also include your custom training, the second step will take approximately one hour. As soon as you sign up you will have immediate access to TrackMyForeclosures.com to set up your photographers and start tracking your BPO’s.

Q: What system requirements are needed to use TrackMyForeclosures.com?

A: Our webware is compatible with WINDOWS XP, WINDOWS VISTA, AND WINDOWS 7. We recommend at least the following computer specifications: 256MB RAM, 1.5 GB processor speed and at least 500 MB of free hard-drive space.

Q: What companies does BPO Assistant support?

A: Our webware can interface with most web based, HTML, BPO forms available.

Q: What companies does BPO Assistant NOT support?

A: At this time IMacros will not function with the following companies: Finiti, FISERV, Equator, Our webware can interface with most web based, HTML, BPO forms available. We currently do not support the following formats: PDF, MULTIFORM or WORD document.

Q: What if the BPO form I need is NOT available in BPO Assistant?

A: We are always looking to add new companies and new forms. If you have a company that you have an open order for and are willing to wait up to 24 hours while we record a macro please fill out a trouble ticket at www.support.trackmyforeclosures.com and we will work with you to create a new form.

Q: What if I run into a problem with a form or need help with the webware?

A: First please visit www.support.trackmyforeclosure.com and review our knowledge base. Most form issues and general webware glitches are covered here. If after reviewing the knowledge base you still are encountering issues please complete a trouble ticket at www.support.trackmyforeclosures.com, please include as much detailed information as possible to help us resolve your issue.

Q: Can I upgrade/downgrade my package?

A: You are free to change you package at any time. There are additional fees associated with each package and these fees apply to any and all changes. We do not charge to downgrade your package but all downgrades must be done by the 27th of the month to not be charged for the next month.

Q: Is there a long term contract?

A: NO contract required!! TrackMyForeclosures.com was designed so you can run month to month. Credit cards are charged the first of every month for that month’s access. There are package discounts available for prepaying for 1 year access.

Q: 30 day Satisfaction Guaranteed!

A: Try our webware for 30 days if you are not happy with TrackMyForeclosures.com for any reason notify us at sales@trackmyforeclosure.com and we will cancel your subscription and refund your monthly access fee.

Q: What if I want to record login macros or customize my company forms?

A: To do this you need to order the PRO edition of IMacros. There is an additional onetime fee associated with the PRO edition, see the pricing page for more information.

Q: Can I Manage my business from my mobile phone?

A: Yes, you can view your orders with any mobile device that has Internet Access. However, BPO Assistant is not mobile based.

Q: Is there any extra software to purchase?

A: No, you will not need to buy any software to use our online office unless you are wanting the ability to record log-in macros.

Q: Is there a limit for how many properties I can manage?

A: No, you will be able to manage unlimited properties for one flat low monthly rate. We do not penalize agents for production.

Q: Can I create custom access for my vendors?

A: Yes. You can limit the access of sub users on your account very easily. You control what features or information they have access to.

Q: Will my data be archived?

A: Yes. All of your data will be archived every 120 days and you will be able to access them whenever you need to.

Q: How many documents can I store?

A: TMF allows you to store an unlimited amount of documents.

Q: How secure is my account information?

A: TMF is protected by an SSL certificate with 128-bit encryption, so that all of your personal information is submitted safely and securely. All of your document uploads are also secured in a private folder which is created for each individual account, where they cannot be accessed except from within your own account. Passwords are also encrypted, to help ensure the safety of your account.

Q: If my computer crashes is my property info lost?

A: No. All the information you enter or upload into your online office is hosted online on the secure TMF site and on our secure servers and is not affected by any issues with your personal computer.

Q: How do I change the credit card information I'm using for my automatic monthly payments?

A: You can easily change your credit card info by clicking on the "View/Edit Billing Info" button at the bottom of your account home page. You will also see links there for viewing your billing history and editing your billing profile address, name, etc.

Q: What happens if my credit card payment fails?

A: You will receive an alert email from us, letting you know it has failed, and with instructions on what to do to make sure payment is received. You will have 10 days to re-enter or update your credit card information in your account (as described in the previous question/answer). Doing so, will cause the charge to be resubmitted. If you do not do this within the 10 day period, your account will be permanently deleted.

Q: Is there a way to cancel my account?

A: If you wish to cancel your account, please email sales@trackmyclosures.com with your request. You will need to give us at least 3 days notice, prior to your next billing, to avoid being billed for the next month.